Vacancy Profile
Loma Systems is a leader in the global marketplace for on-line weight measurement and foreign body contaminant detection for the food processing and packaging industries. Loma Systems is an Illinois Tool Works Inc. company, a Fortune-200 company with approximately 875 subsidiary organizations world-wide.
We have a Field Service Representative position available in Quebec and the ideal candidate will reside in Montreal.
Job title:
Field Service Representative - Quebec
Purpose:
Perform machine start-up, repair and field service on Loma and Cintex equipment. Conduct on-site training along with communicating with the support staff on technical related issues. Working in a team environment, technician is responsible for coordinating communication between the field and the internal support staff. Before working independently, the technician will attend a certified training class on Loma and Cintex product line.
Essential Duties and Core Responsibilities include the following. Other duties may be assigned.:
- Assist in achieving Aftermarket’s stated goals and objectives.
- Work under direction of Field Service Manager.
- Travel to customer site and repair Metal Detector, Checkweigher or X-Ray inspection equipment.
- Maintain first time fix rate of 95% for assigned region.
- Verify that machines are operating at peak efficiency by proper calibration and testing.
- Install and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.
- Follow field service visit procedure and conduct exit meeting with customer at the conclusion of site visit.
- Responsible for timely documenting of all service related activities.
- Provide feedback to Engineering Department on equipment reliability and design.
- Maintain a satisfactory parts inventory, requisitioning additional parts required to perform normal duties.
- Maintain all company property, including lap top, cell phones, safety equipment and tools in good working condition.
- Exercise safe working practices and procedures at all times.
- Conduct training with customer’s personnel to ensure proper operation of equipment.
- Attend refresher training classes and/or technician meetings with other Aftermarket team members.
- Participate in the rotation of weekend on-call duties.
- As needed, fill-in for technical phone support personnel during vacations or illnesses.
- Perform other duties and projects at the discretion of the Field Service Manager, Service Coordinator or Technical Services Director.
Requested Candidate Profile
Qualifications:
- Minimum Associates Degree in Electronic Technology, Industrial Controls or Electrical Engineering.
- Minimum of 5 years experience in customer service and field service work. Experience in or familiarity with Field Service operations is a must.
- Experience diagnosing, troubleshooting and repairing electrical and mechanical machine problems.
- Ability to effectively communicate with customers and internal staff.
- Must be able to travel extensively, domestic and some international, up to 95%.
- Must be able to lift up to 50 lbs on a regular, daily basis.
- Ability to use Electronic test equipment (Oscilloscope and Multi-meter).
- Able to read schematics and electrical diagrams.
- Possess soldering techniques with actual experience soldering circuit boards and electronic components.
- Ability to read, write and verbally communicate (clearly) in English and French.
- Must have a valid driver’s license.
- Computer literate and capable of using MS Office suite and Lotus Notes; capable of learning additional proprietary software programs.
- Dual citizenship a plus.
Reasoning Ability:
Ability to define problems, collects and performs advanced analysis of data, establish facts, and draw valid conclusions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is required to stand, sit, walk, stoop, kneel, crouch, crawl, climb, carry and drive. The employee must lift and/or move up to 50 pounds on a regular, daily basis. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, moderate cold and moderate heat. The noise level in the work environment is usually moderate.
Application:
Loma Systems offers a competitive compensation package with bonus, company car, and overtime eligibility. Benefits include medical, dental, retirement plan, life and disability coverage. Please email, mail, or fax your resume with salary expectations to: careers_ca@loma.com, Attn: Human Resources, Loma Systems, 283 E. Lies Road, Carol Stream, IL 60188; fax (630) 681-2087. Loma's employment policy does require the ability to successfully complete a background check and drug screen.
Loma Systems is an equal opportunity employer.
